Director of Technology

A fast-scaling Canadian Managed Services Provider is rebuilding its delivery organization around automation, AI, and engineering discipline — and hiring the leader to make it happen.

As Director of Technology, you'll run the delivery organization and rebuild how it works — leading 3 managers and 10 technical staff across Managed Services, Security, Compliance, Private Hosting, Service Desk, and Project Delivery for 100 mid-market customers. You'll own the quality of everything shipped and the business performance behind it — gross margin, utilization, and efficiency — and lead the automation and AI transformation hands-on.

What you'll own

• Delivery & quality, end to end — run delivery through your managers across all six service lines, be the final escalation point, and turn every escalation into a permanent fix upstream.
• Automation & AI transformation — design and build the automation-first operating model yourself, hands-on: scripts, integrations, and automations wiring RMM, PSA, security, and cloud platforms together with APIs and version-controlled code.
• Security & compliance — set the security bar and give direction to the Senior Cybersecurity Specialist's hands-on work and SOC 2 execution.
• The service portfolio — keep offerings sharp, priced right, and profitable, and decide what to build, buy, or retire next.
• Business performance — own the economics of delivery by service line and improve them quarter over quarter.

What you'll bring

• MSP delivery leadership — you've led managers and technical teams in an MSP or IT-services environment while keeping your technical credibility.
• An engineer's toolkit — scripting and API development (PowerShell, Python, REST), version control, and end-to-end ownership of integrations; low-code and AI tooling applied pragmatically.
• Operating rigour — the metrics, scorecards, and cadences that drive results, gross margin, utilization, and efficiency included.
• Presence under pressure — you've turned unhappy customers around and communicate with clarity, in the room and in writing.
• Security & compliance depth — frameworks, controls, SOC 2, and the current threat landscape.
• Bilingual fluency — English and French; you'll lead teams and handle customer escalations in both.

Why join

• Run the organization and rebuild it — most roles offer one or the other.
• A genuine mandate for change, with the air cover to see it through.
• Your automation ships to production; your standards define the reputation.
• Competitive compensation and benefits aligned to performance and impact.

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